What is the Price Match Guarantee?

Prepaid hotel and vacation rental reservations booked through Hotels.com are guaranteed to be the lowest rate you can find. If there is a lower rate publicly available for the same dates and the same hotel or vacation rental and room category, you must contact us prior to the hotel's cancellation deadline. Deadlines vary by hotel and travel dates. Please refer to your booking confirmation for the applicable deadline. Bookings that cannot be cancelled are not subject to this guarantee. If your booking qualifies for this guarantee, we will either, at our option, refund the difference to you, or, if you would prefer, let you cancel the reservation without penalty. To know if a hotel is covered by the Price Match Guarantee, look for the green Price Match Guarantee message next to the hotel listing in your search, or call us anytime at 800-2-HOTELS (800-246-8357)